What we planned out to be a relaxing and stress-free 3 days and 2 nights at LOST HORIZON in Panglao, Bohol turned out to be the worst-nightmare-of-a-vacation we ever experienced! How appropriate that the resort name is LOST HORIZON. We LOST our money during our may 11-13, 2009 stay there because their roomboy, with the blessing of their receptionist, entered and made up our room despite our specific instructions that no one was to enter our room while we were out island hopping. And their resort personnel were so LOST that they inefficiently handled their own investigation of the matter despite the police investigator’s acknowledgement that their resort had lapses in their services. And where was the owner, Mr. Duane Blumenshein, who should have been on top of the situation and attending to the problems of the resort? LOST and missing in action while his employees acted like rats scurrying to their ratholes while we suffer our LOSS. Imagine, the resort people do not know who their manager is, where their owner is and how to reach him! They kept avoiding us when we were asking for updates regarding their investigation and their management of the situation. They kept delaying their supposed decision/resolution up until check-out time when they told us, they wanted another investigation and they were not responsible for our loss. No recovered money, NOT EVEN AN APOLOGY for our lost money. How stressful could it get? While we LOST only our money, their resort LOST face and integrity among tourists and visitors. We will make sure that everybody learns of our terrible experience in their terrible resort and book at other trustworthy resorts in Panglao. So tourists will never lose their valuables in a resort like theirs. LOST HORIZON is a SHAME to the Panglao resorts and to Bohol. Beware ye tourists because THIEVERY and STRESSFUL EXPERIENCE are specialty services at LOST HORIZON.

doc rache & co.

Is the Beach front private? or is it open to non-patrons of the resort?